ITT Corporation Customer Service Specialist in Valencia, California
ITT Control Technologies
Aerospace Controls Valencia
Position Title: Customer Service Specialist III
ITT's Connect and Control Technologies, headquartered in Valencia, Calif., provides fuel management, actuation, noise abatement and vibration isolation components to the aerospace industry and customized and standard products for precision motion control, energy absorption and vibration isolation for industrial end markets.
ITT offers a very attractive benefits program. Our employees enjoy medical and dental coverage, 401K savings plan, life insurance protection, sickness and accident income protection, a generous vacation and holiday program, a tuition reimbursement program, and a program that allows you to use tax-free dollars to pay for many health care and dependent care expenses.
Focal point between ITT CT and assigned customers for processing customer orders on all routine business activities.
Purchase order entry and order acknowledgment
Coordinate and administer customer schedule change requests
Maintain a high level of data integrity and adhere to department turnaround times
Provide post sale order status, customer and application support through completion of contract
Communicate with customers daily via telephone, email and fax correspondence.
Administer customer requirements via customer web portals as needed
Prepare and submit price quotes and negotiate price and delivery schedule for legacy products
Support Sales and Marketing forecasting and sales analysis activities.
Mitigate customer complaints concerning billing disputes and services rendered
Liaison between ITT CT finance and customer to provide research and support of credits and invoice re-bills
Interface organizationally with all supportive departments as needed to support customer needs
Build rapport and promote communication across internal supply chain and drive for issue resolution
Promote department objectives and office lean principles
ITT Aerospace Controls
“ITT Inc. is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status, or any other characteristic protected by law.”
Minimum Education Requirements:
Business or Technical School (AA Desired) or Equivalent
Paid Relocation Available?:
Percent of Travel Required:
Customer Service Specialist
Skills and Experience:
Requirements & Skills:
The ideal candidate will have AS/AA degree or equivalent with 2+ years of customer service experience.
· Business or Technical School (AA Desired) or Equivalent
Experience in the aerospace industry or related is preferred.
Must possess excellent communication and inter-personal skills with the flexibility to do whatever it takes to care for our customers.
Must be proficient in Microsoft Office Suite (Word, Excel and PowerPoint) to prepare spreadsheets, graphs, presentations and reports.
Must possess ERP system knowledge, experience with AS400 or Oracle is a plus.
Candidate must be a well-organized, multi-tasking, self-starting individual.