ITT Corporation Customer Service in Zachary, Louisiana
To ‘Add Value’ to our product through world class customer service throughout the quotation, follow ups, order, and expediting process for our parts business. Act as the single point of contact for customers and sales for ProCast parts business. To support the repair parts selling initiatives of the field sales team while developing a close supportive relationship with the customer. The CSR is a link in understanding and translating to our business system the technical and commercial parts requirements. The CSR is responsible for customer satisfaction and is an integral part of the ProCast team. They work with engineering, production control and supply chain to ensure the accurate transfer of information between the internal departments and the customer.
Increase in sales volume at direct accounts where ProCast does not enjoy 100% of the parts business.
Immediate cycle time of quotation turnaround to customers (not to exceed 24 hours
Decrease the amount of returned material orders generated as a result of errors.
Increased customer satisfaction – both strategic and otherwise
Reduce outstanding receivables through effective payment dispute management.
ITT Goulds Pumps
“ITT Inc. is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status, or any other characteristic protected by law.”
Minimum Education Requirements:
Business or Technical School (AA Desired) or Equivalent
Paid Relocation Available?:
Percent of Travel Required:
Skills and Experience:
Education: Associates degree with Zero to Two years experience selling/technical/manufacturing experience.
Proficient with MS Office applications. Strong working experience with Epicor Vantage ERP systems. Experience with AS400 system helpful. Experience using internet applications. Working knowledge of Lean Manufacturing principles. Excellent organizational and time management skills. Ability to work in a matrix environment. Knowledge and experience with Goulds IPG products including pump operation and design or a demonstrated mechanical aptitude to quickly acquire this knowledge. Knowledge and experience in credit and collections work. IPG Product supply source knowledge.